dxp-ux

GET /troubleTicket

Key considerations for CWC (flow markets)

1. This is implemented for Fixed lines.
2. This is implemented for CWC BUs
   • Antigua
   • British Virgin Islands
   • Cayman
   • Grenada
   • St Kitts
   • St Lucia
   • Dominica
   • Montserrat
   • St Vincent
   • Turks & Caicos
   • Jamaica
   • Barbados
   • Trinidad & Tobago.
3. The tickets will be fetched from both ACUT and WFM systems for JM, while for other BU's, tickets will be fetched from the ACUT system.
4. The current implementation fetches trouble tickets based on the account number.
5. For sample response refer example
   • acut_troubleTicketByAccount_fixedResponse
6. Possible values for Ticket Status are:
   • NEW
   • ACKNOWLEDGED
   • ASSIGNED
   • CLOSED
   • CREATION
   • DISPATCHED
   • GIVEN
   • CANCELLED
   • CLEARED
   • FINALIZE
7. Possible priority values are:
   • 1 - High
   • 2 - High
   • 3 - Medium
   • 4 - Medium
   • 5 - Low
8. If the account number is invalid, the response will be an empty array, unless both the ACUT and WFM systems return an error.
9. Possible values for ticketType for wfm response are: